Sales and Ordering Information

General Ordering Information
Selina Fenech Fairies and Fantasy is an Australian company, and all orders are filled and shipped from Australia.
Orders are generally filled and shipped every Monday and Thursday, meaning most orders are sent within 1-3 Business days of the order and payment being received.

Currency Options
Please select your currency from the drop down box at the top of the page and be sure you are ordering in the correct currency. Australian orders include GST, and must be placed in Australian Dollars (AUD). All other countries please order in US Dollars (USD).

Accepted Payment Methods
Credit Cards- All credit card payments are processed through Paypals secure servers. You do not need to be a member of Paypal to pay through this option. Select "Credit card or direct cash payment via Paypal" during checkout.
Paypal- Those that do have a Paypal account can also pay with available funds in their Paypal account through the same payment option. Select "Credit card or direct cash payment via Paypal" during checkout.
Cheques or Money Orders- are accepted only for Australian customers due to high bank fees for foreign cheques, and payments must be received and clear before your order is shipped. Select "Cheque/Money Order (Australia only)" during checkout.
Direct Bank Deposit/Netbank- this option is available only for Australian customers. After your order has been placed you will be sent an email with details for depositing to our accounts. Select "Bank Deposit (Australia)" during checkout for this option.

Shipping Options and Charges
Shipping charges are based on the weight of items in your order and can be viewed and calculated in the shopping cart before paying for and finalising your order.
Within Australia you have the option of standard post (1-5 day delivery), or Express post (next day delivery to certain zones). Shipping time internationally from Australia is generally 2-4 days for EMS International Express Courier or 6-10 business days for air mail.
IMPORTANT- Only the Express options have tracking numbers and are traceable once they are sent. All International orders over 2kgs in weight will be sent by Express Mail, complimentary.

Returns and Exchanges Policy
We do our best to package every order well to protect each item in the order. However even the best packaging can be damaged with rough treatement through the postal system. If you receive your order and it is damaged, please contact us as soon as possible.
Sometimes mistakes are made on orders, a item missed, the wrong item included, or a faulty product slips through quality control. If there is an problem with your order please contact us and we will do whatever we can to sort it out for you.

Art Print Sizes and Format Options

Taxes and Customs
All customs and taxes which may be incured on importing orders into your country are the responsibility of the buyer. If you are concerned about taxes or customs, please check with your local customs authorities before ordering.

Privacy Policy
Personal information and data collected in any area of this site is never shared, sold or otherwise distributed. We suffer from Spam as much as the next person would never use any information from out visitors or customers for such things.
All mailing lists on this site are opt in only, and require secondary confirmation from the subscriber so your email cannot be added without your approval, and you can unsubscribe at anytime.

Website Images Disclaimer
Throughout this website, we aim to provide a good representation of our product, however, product designs may differ slightly from the website images.