Ordering Information

Selina has a 100% customer satisfaction policy and been running her business for over ten years, so please feel free to shop with confidence! 

Please read over the information below so you know what to expect when ordering on Selina’s website, but also know there are real people that will do whatever is needed to make sure you are completely happy with your ordering experience.

WHEN WILL MY ORDER SHIP?

Due to how Selina’s parcel contract with Australia Post works, and all Selina’s other duties (creating, managing, living this artist life), Selina generally only ships once per week. Normally on Tuesdays.

If you have an urgent deadline to receive your parcel, please email to inform Selina so she can get your order on its way faster!

HOW LONG WILL IT TAKE TO GET MY ORDER?

Once your order is sent, delivery of orders within Australia can take 1-6 business days, and delivery overseas can take 8-14 business days.

BASED IN AUSTRALIA, SHIPPING TO CUSTOMERS WORLDWIDE!

Selina’s studio is Australian based, and all orders are filled and shipped from Australia. Selina regularly ships all over the world, and has had customers in over 40 different countries!

CHOOSE YOUR CURRENCY

This site offers shopping in three currencies- Australian dollars, US dollars, and Euros. Australian customers must use Australian dollars, all other countries please select either US dollars or Euros as appropriate to you.

Please note that due to the nature of AUCTIONS, the currency converter does not work for products on auction.

GST FOR AUSTRALIAN CUSTOMERS

All orders for Australian customers will include GST. Because we have many international customers, GST will only show up in product prices after you have confirmed your billing address as Australian during checkout.

SOMETHING NOT RIGHT? OUR REFUND/RETURN POLICY

If there is something about your order that you are unhappy with, please contact Selina directly at selina@selinafenech.com and she’ll do whatever she can to make it right.

HOW CAN I TRACK MY ORDER?

If your order is eligible for a tracking number, you will receive this number in your delivery confirmation email when your order is shipped. The following delivery options will receive a tracking number-

Australian Express Post
International Express Post
International Express Courier

All Australian orders sent as parcels (not including Large Letters) will also receive complimentary free tracking.

WILL I BE CHARGED IMPORT TAXES OR DUTIES TO RECEIVE MY PARCEL?

Any orders being sent outside of Australia may attract import taxes or duties depending on each different countries laws. A great place to check what you might be charged is The Online Duty Calculator. Any import taxes and charges are the responsibility of the customer. Selina always attaches an accurate customs form declaration to her parcels, as it is a legal offense to give fraudulent details on customs forms (e.g. to misrepresent the value of the parcel in order to avoid import charges).

STRIVING FOR THE BEST

Selina’s art and products are lovingly hand made right in the artists studio or sourced from selected quality manufacturers. She takes ethical and environmental practices seriously in her business and works hard to make sure every customer is thoroughly enchanted with their purchase!

PRIVACY POLICY

We hate spam. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.
Any information you provide will be held with the utmost care and is only use to convey your order information or send newsletters or catalogs if requested.

Any updates or newsletter lists are opt-in only, and can be unsubscribed from at any time.

WEBSITE IMAGES DISCLAIMER

Throughout this website we aim to provide a good representation of our product, however, product designs may differ slightly in colour or design from the website images.